I recently visited my regular nail salon, only to discover that it had been bought by a new establishment with a different name. As I approached the counter to pay, the gentleman behind it asked if I had been attended to by my nail tech before and how I liked her. I replied that I hadn’t had her before, but she did an excellent job.
To my surprise, the man politely asked if I would leave a Google review for the salon. Feeling cheerful and satisfied with my experience, I gladly agreed. He promptly sent me the review link, standing by my side as I wrote it. I even took a photo of my beautifully manicured nails and added it to the review. Throughout the process, his humility and kindness shone through, which further reinforced my willingness to help.
As someone with a background in marketing, I understand the value of customer reviews and the courage it takes to ask for them. While some may find such a request intrusive or bothersome, I genuinely admired his determination to show up and be persistent. I thought to myself, “Good for you for taking the initiative!”
Currently, the salon boasts an impressive average rating of 4.6 on Google, based on 295 reviews. It’s clear that their efforts to engage customers in leaving reviews have paid off.
Reflecting on this experience, I’ve come to appreciate the importance of simply asking for what you want. As a marketer, I understand that it isn’t always easy or comfortable to make these requests, but the rewards can be significant. The salon’s success story stands as a testament to the power of reaching out to customers and encouraging them to share their positive experiences.
In conclusion, there is truly nothing to lose in asking your customers to leave a great review on Google. Sometimes, all it takes is a simple request. So, if you’ve been providing exceptional service, don’t hesitate to ask your satisfied customers for their feedback. You might be pleasantly surprised by the results!